LivePerson's Psychic Chat Services

LivePerson offers the following payment options:

Credit Card: All major credit cards are accepted and can be safely submitted via our secure server.

LivePerson Account: The LivePerson account enables you to pay for LivePerson services without using your credit card. Use it to keep track of your LivePerson budget and plan for future sessions.

Transfer funds into your LivePerson account using PayPal. You can even send funds to your LivePerson account via email! Simply submit the amount you want to send and whether you want to pay by credit card or from your checking account.

To learn more about our payment options, please sign in to your LivePerson account. Choose "Account Activity" from the "My LivePerson" menu, and click "add funds" button.

Using your credit card on our website is actually safer than giving it over the phone, or at a gas station or restaurant. This is because the credit card information is transmitted over a secure connection and is encrypted using Secure Sockets Layer (SSL), an industry standard. Encryption means that the information is scrambled before it leaves your computer, so that it cannot be read or altered by anyone.

How can you tell whether you're on a secure page?

You'll know that the information being transmitted is secure if you see a small locked padlock icon at the bottom of your browser window. You can also look at the web address (URL) that appears at the top of your browser window - on secure encrypted pages the URL should start with https:// instead of http:// (the added "s" indicates your connection is secure).

There are situations where the exact fee for a particular service cannot be determined until after the service has been received. The classical example of such a situation is a car rental or a hotel, where the final fee may be different from the initial estimated fee (e.g. if you decide to stay another day).

Sessions on LivePerson are similar, in that it is often impossible to tell beforehand what the final session fee will be. For example, you may have started a session agreeing to pay $20, but then agreed to increase the price to $30 after receiving additional information. Live sessions are another example, where the final session fee cannot be determined until after the session is finished.

In order to avoid unnecessary charges, a method called preauthorization is often used in such cases to verify that the credit card in use is valid. During this process, which takes place at the beginning of each session, our system contacts your bank and asks it to reserve a certain amount to be used when the session is completed. This amount, although not a real charge, may appear on your credit card statement as a pending charge.

At the end of the session, when the fee is final, your card is charged and the money is taken from the reserved (preauthorized) amount. However, if the session is closed with no fee (for example, no service received), then the reserved amount is automatically cleared within a few days, depending on your bank's policy.

In other words, a preauthorization constitutes a certain amount that is reserved by us but never leaves your account unless it is needed.

Preauthorizations can be avoided altogether by ensuring that there are enough funds in your LivePerson account to cover your session fee. Funds can be deposited into your account using PayPal - many of our clients are finding this to be a great way to get expert advice and manage their session fees more easily. To learn more, please sign in to your LivePerson account at http://www.liveperson.com. Choose "Account Activity" from the "My Liveperson" menu, and click "add funds" button.

The following error message: “There has been a problem with your credit card validation…” is not generated by LivePerson but by your credit-card issuer. Sometimes this is just a temporary issue and therefore we recommend that you wait a couple of hours and then enter your credit card details again. Alternatively, please try another card or contact your bank or card issuer and ask why your card has been declined.

If you hired an expert at LivePerson, you would have probably received an invoice. If you did not respond to the invoice within seven (7) days, it would have been confirmed automatically, and the session fee charged to your credit card, or deducted from your LivePerson account balance.

If you are not completely satisfied with the service you have received in one of your sessions and would like to receive a refund, please follow the steps below.

To request a refund, we ask that you do the following:

1. Sign in to your LivePerson account.

2. Send an email from the contact us page and choose 'Refund Request' from the drop-down menu.

The refund request must be submitted within seventy-two hours (72) hours of the end of the session.

In your refund request, we ask that you clearly state why you are not satisfied with the service received. You must include the session's date, Expert's name and session fee.

Once we have received this information, we will review your request. Please note, we reserve the right to refund you in full or partially for your session. In addition, we also reserve the right to refuse a refund.

As all real charges correspond to specific paid session fees, we suggest that you check your Billing section to confirm that the questionable charge does not correspond with a session (or sessions) you conducted. If the questionable charge is not found, it is possible that the ‘overcharge’ is in fact not a charge at all, but rather a preauthorization.

In order to avoid unnecessary charges, a method called preauthorization is often used in cases to verify that a credit card is valid. The classical example of such a situation is when booking a hotel, where the final fee may be different from the initial estimated fee (e.g. if you stay another day). Sessions on LivePerson are similar, in that it is often impossible to tell beforehand what the final session fee will be. For example, when you start a live session, the final session fee cannot be determined until after the session is finished.

During the preauthorization process, our system contacts your bank and asks it to reserve a certain amount to be used when the session is completed. This amount, although not a real charge, may appear on your credit card statement as a pending charge. At the end of the session, when the fee is final, your card is charged and the payment is taken from the reserved (preauthorized) amount. The preauthorized amount is automatically cleared within a few days, depending on your bank’s specific policy.

Browse through the below help topics to find useful information about accessing, updating and maintaining your LivePerson account.

If you have hired a LivePerson expert during Live Chat which ended with a final fee, the transcript will be available to you at the end of the session. The transcript for sessions which do not go into hire mode are not available for you at the end of your session.

To access your transcripts, please sign in to your LivePerson account and click on your History section.

If you are a LivePerson expert, click on the “sessions with experts” link. Otherwise, simply select the month from the drop down menu to view your session transcripts from that period.

All your outgoing and incoming messages can be found in your Mailbox. To access your messages, please sign in to your LivePerson account and click on the Mailbox section of your My LivePerson Menu.

Under "Questions I Have Asked" select the message that you want to view. The status of the session is indicated in the top left hand corner. Click the “Continue” link in the desired message in order to read the correspondence between you and the expert, and to see what to do next.

All completed sessions, except for sessions with no fee, can be found in your History section. To access your session transcripts, please sign in to your LivePerson account. Choose "Account Activity" from the "My LivePerson" menu, and click on a session to view. In the window that opens, click "View Transcript"

To change your password, please sign in to your LivePerson account and click on the Account Details section of your My LivePerson Menu. Now change your password and click on the “Save Changes” button at the bottom of the screen.

To retrieve your password, please go to the sign in page, and click on the “Forgot Your Password?” link. Enter the email address that you submitted when joining LivePerson. Now click on “Send Password Reminder”. The reminder will be sent to your personal email account.

You can easily manage the emails and notifications that you receive from us by setting your email communication preferences to suit your needs. Below are the five types of emails that you may receive from us as a LivePerson client:

1. Mandatory updates regarding your LivePerson account

In order to ensure that your account functions properly at all times, we may need to occasionally contact you with important announcements, updates, or when an action is required on your part.

2. Notifications of new messages from LivePerson experts

In order to be informed as soon as you receive a message from one of our experts, we give you the option to receive notifications of every new message an experts sends to you.

3. Notifications of responses to your Posted Requests

In order to be informed as soon as you receive responses to your Posted Requests, we give you the option to receive notifications for every expert response to your question. Please keep in mind that when posting requests in certain categories you can expect to receive a large number of responses from our experts.

4. LivePerson's Newsletters

To bring you news, tips, updates and showcases of our selected experts with specialties in various fields, we send out monthly newsletters.

5. Coupons, discounts and special offers

We occasionally send coupons, discounts and special offers that we truly believe you would be interested in.

You may choose which of the above types of emails you wish to receive from LivePerson. "Mandatory updates regarding your account" is the only type of email that cannot be disabled. Manage your email communication preferences now by signing in at http://www.liveperson.com on the "Communication Settings" link under the Account Details section your My LivePerson Menu.

To close your account, please fill out the contact form at http://www.liveperson.com/help/contactus/Default.aspx and select "Close Account" from the dropdown menu.